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This discussion topic has been answered Discussion topic: Just rented Respect box office movie @ £15.99 no pictures just sound ???? 😡

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This message was authored by: LJK297

Just rented Respect box office movie @ £15.99 no pictures just sound ???? 😡

Rented box office movie Respect downloaded charged me £15.99 and only sound no pictures 

feel completely ripped off can't get in touch with anyone at sky 

Any ideas 


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This message was authored by: mike+simmonds Answer

Re: Just rented Respect box office movie @ £15.99 no pictures just sound ???? 😡

Posted by a Superuser, not a Sky employee. Find out more

Hi @LJK297 

 

Sorry I couldn't reply earlier - only just got home. I recall some threads a month or two ago where customers reported having problems with the Premiere rentals where they were viewing without HDMI. 

 

@caesarome questions are always relevant so the point about magic eye will also be significant 

 

Probably best to clarify with Skystore by live chat tomorrow  and of course request a refund if your system isn't right for the rental 

 

https://www.skystore.com/n/hlch/help/contact-us/live-chat 

 

 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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This message was authored by: caesarome

Re: Just rented Respect box office movie @ £15.99 no pictures just sound ???? 😡

Posted by a Superuser, not a Sky employee. Find out more

If you have just started the film then try deleting it and then again from the deleted folder and then try downloading the film again so you get a fresh copy. Only do this if you have only just started the film though.

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This message was authored by: mike+simmonds

Re: Just rented Respect box office movie @ £15.99 no pictures just sound ???? 😡

Posted by a Superuser, not a Sky employee. Find out more

These £15.99 movies only work properly through HDMI I understand 

 

Is that the setup you are using @LJK297 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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This message was authored by: LJK297

Re: Just rented Respect box office movie @ £15.99 no pictures just sound ???? 😡

No have sky+ 

It didn't say couldn't rent the movie 

charged me £15:99

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This message was authored by: LJK297

Re: Just rented Respect box office movie @ £15.99 no pictures just sound ???? 😡

Probably charge me  for rental if I download again 

This message was authored by: caesarome

Re: Just rented Respect box office movie @ £15.99 no pictures just sound ???? 😡

Posted by a Superuser, not a Sky employee. Find out more

Are you trying to view them via your Sky+ box connected to your TV or in a different room via a Magic Eye/TV link ?

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This message was authored by: mike+simmonds Answer

Re: Just rented Respect box office movie @ £15.99 no pictures just sound ???? 😡

Posted by a Superuser, not a Sky employee. Find out more

Hi @LJK297 

 

Sorry I couldn't reply earlier - only just got home. I recall some threads a month or two ago where customers reported having problems with the Premiere rentals where they were viewing without HDMI. 

 

@caesarome questions are always relevant so the point about magic eye will also be significant 

 

Probably best to clarify with Skystore by live chat tomorrow  and of course request a refund if your system isn't right for the rental 

 

https://www.skystore.com/n/hlch/help/contact-us/live-chat 

 

 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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