Insufficient credit on viewing card message on movie rental using sky q

[caesarome]

As stated above @Ashcoul you will need to get in contact with Sky Store support which you can do via this link:

https://www.skystore.com/help/contact-us

The live chat starts a 11am in the morning if that helps and closes at 7.30pm.

[dmy24]

Hi there, as mentioned you may need to speak to the Sky Store team but just in case we can help I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

[Lisa-P1987 · Accepted solution]

Update - Spoken to Ashcoul, issue resolved by us resetting the purchasing limit. 🙂

[Maxverstappen1]

Hi I'm also having same issue because I'm trying to purchase Harry Potter and the order of the phoenix from sky store but it's saying I have insufficient credit on my viewing card 

[mike+simmonds]

Just in case you missed it @Maxverstappen1 - the Skystore livechat team who open at 11am should be able to fix this for you. 

if you are free at 10.55 - I find it a good way to get through - go in to the queue a few minutes early. 

https://www.skystore.com/n/hcus/help/contact-us