I've purchased a Sky store movie as I got sent a code from yourselves for a free movie but it's char

[Loopylisa]

I've purchased a Sky store movie as I got sent a code from yourselves for a free movie but it's charged me £13:99

[MightyQuinn]

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@Loopylisa wrote:

I've purchased a Sky store movie as I got sent a code from yourselves for a free movie but it's charged me £13:99

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Hi @Loopylisa   I'm afraid that nobody here has sent you a code as we are all customers like yourself. I would try getting in touch with the Sky Store. https://www.skystore.com/

[mike+simmonds]

Hi @Loopylisa 

I had a similar offer which worked fine but you do have to follow the instructions in the email and click on the link contained in the Skystore email. 

That takes you to a list of movies which the code will work with. Also - the purchase  has to be done online - not for example on a Sky Q box 

If you tried a different way that's probably why it charged you - but in either event the suggestion from @MightyQuinn is really the way to go. 

I always find their livechat is very effective and this is a direct link. They are open till 7.30pm tonight 

https://www.skystore.com/n/hcus/help/contact-us