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Discussion topic: I’ve ordered movie in UHD by mistake

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This message was authored by: Opal+x

Message posted on ‎08 Apr 2021 09:49 PM

I’ve ordered movie in UHD by mistake

So I thought I had an ultra hd tv and have downloaded a movie that won't play I've deleted it and reset my box but it will not allow me to try again in basic hd 

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Avatar for mike+simmonds
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This message was authored by: mike+simmonds

Message posted on ‎08 Apr 2021 09:56 PM

Re: I’ve ordered movie in UHD by mistake

Posted by a Superuser, not a Sky employee. Find out more

Hi @Opal+x 

 

After deleting it - you just have to go to your deleted items and delete it again out of there 

 

Then you should be fine to diwnload in HD or SD 

 

Is this a rental ? If so you should not have been charged for the UHD rental as you haven't started to view it 

 

hope that helps 


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