I received one love today in an open envelope. I also ordered back to black on the same day which I

[Pat07]

I received one love today in an open envelope. I also ordered back to black on the same day which I have not received yet. Please help. Thanks

[caesarome]

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@Pat07 wrote:

I also ordered back to black on the same day which I have not received yet. Please help. Thanks

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Does anything appear for you regarding this:

https://www.skystore.com/n/amyo/my-account/my-orders

If not then you will have to get in contact with Sky Store support. They have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[mike+simmonds]

Hi @Pat07 

I think the Back to Black Disc isn't released in the UK until July 1st 

When I look on Sky store I don't see it available to pre order right now. If you follow the link provided by @caesarome you will be able to see if you made a pre order for Back to Black or if in fact you may just have bought the HD Download. 

As for the disc in the open envelope  I assume there was at least  a case for the disc ?  About a year ago I received a disc which had fallen out of the case and was scratched. I did a live chat with Skystore and they replaced the disc without question. 

I understand they often don't use shrink wrap on the cases to save waste ?  You must be entitled to a good disc in a good case though.