I purchased a film on sky store and it’s gone before I’ve watched it

[Bulldog68]

I purchased a film  five days ago and it's gone before I've watched it 

[oldfella]

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@Bulldog68 wrote:

I purchased a film  five days ago and it's gone before I've watched it 

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Hi @Bulldog68 

If this was a rental then you have 48 hrs  once you have started watching it.

Did you watch any of it?

[Bulldog68]

Ah yes I did. That explains it. Thank you very much. I thought I had 7 days. But that's only if you don't start watching it. Thank you for replying. 

[caesarome]

That is correct @Bulldog68 , you have 7 days to start watching it but when you do this changes to 48 hours. This is probably not very clear as plenty of people before you have got caught out with this.

[Bulldog68]

Thank you. I was unaware. Naughty really. I can't see why they can't do it for 7 days. Thank you for reply. X

[Exiled-in-HH]

It is a rather simple system running on old software🤔

It should recognise the difference between a part watch and a full watch😉