I pre-ordered a movie and the release date has passed but I cannot watch the movie its not letting m

[RhiBean]

I pre-ordered a movie and paid. The release date has passed but I cannot watch the movie its not letting me, what can i do to get access to the movie?

[mike+simmonds]

Hi @RhiBean 

We've heard of a few issues with pre orders over the last couple of weeks 

the easiest way to resolve them seems to be (not ideal I know) to do a live chat with the Skystore team to ask them to delete / cancel the pre order- and then just purchase as normal 

live chat is open from 11am  till 7.30pm tomorrow 

https://www.skystore.com/n/hcus/help/contact-us