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Message posted on ‎31 Mar 2026 10:36 AM

I pre oder avatar fire ash release today but not giving optio to play

Pre ordered avatar fire ash it releases 31 march today. But not giving option to play on any device.  Why?

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Avatar for Blissful
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Message posted on ‎31 Mar 2026 02:47 PM

Re: I pre oder avatar fire ash release today but not giving optio to play

Hi ty for reply.  I called them apparently theres an issue being reported with the movie

No play option even tho purchased.  Stops after a few mins. I bought the bonus edition so unsure if its that particular one thats problematic.  They credit me and I had to buy the "normal movie' option. That was instantly playable.   So they  are apparently aware of the issue and trying to resolve.  

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Message posted on ‎31 Mar 2026 10:41 AM

Re: I pre oder avatar fire ash release today but not giving optio to play

Which service have you purchased it on?

You can buy it in UHD on Prime Video or Apple TV for the same price as Sky Store charge for HD. 

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Message posted on ‎31 Mar 2026 10:42 AM

Re: I pre oder avatar fire ash release today but not giving optio to play

  • Sky store. The bonus edition.  
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Message posted on ‎31 Mar 2026 01:33 PM

Re: I pre oder avatar fire ash release today but not giving optio to play

Posted by a Superuser, not a Sky employee. Find out more

@Blissful 

This does sometimes happens with new releases so if you get in touch with Sky Store support they might be able to cancel this pre-order for you which should then allow you to purchase it again.

 

https://www.skystore.com/help/contact-us

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This message was authored by: Blissful Answer

Message posted on ‎31 Mar 2026 02:47 PM

Re: I pre oder avatar fire ash release today but not giving optio to play

Hi ty for reply.  I called them apparently theres an issue being reported with the movie

No play option even tho purchased.  Stops after a few mins. I bought the bonus edition so unsure if its that particular one thats problematic.  They credit me and I had to buy the "normal movie' option. That was instantly playable.   So they  are apparently aware of the issue and trying to resolve.  

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Message posted on ‎06 Apr 2026 11:39 AM

Re: I pre oder avatar fire ash release today but not giving optio to play

Any idea if this issue has been resolved yet?

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