Discussion topic: I’m trying to puchase fast X on sky store and it’s bringing up a error message

This message was authored by: mia-rose · ‎26 Jun 2023

I'm trying to purchase fast x on sky store but it's bringing up a error message saying my account is not enabled for purchases

This message was authored by: mike+simmonds · ‎26 Jun 2023

Hi @mia-rose

We see this often on the forum - it can usually be fixed quickly by the Skystore team. If you are quick (they are open till 7.30pm) you can reach them by livechat here

https://www.skystore.com/n/hcus/help/contact-us

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: Exiled-in-HH · ‎28 Jun 2023

It's a shame Sky don't return a meaningful message as this is such a recurring issue?

=============•===========

This message was authored by: caesarome · ‎28 Jun 2023

"Account not enabled for purchases" seems pretty clear to me although they could add a line to it to say that they needed to be contacted to get it fixed.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Exiled-in-HH · ‎29 Jun 2023

@caesarome

YES, a comment on the action required would be useful, it would save all these frequent comments, which suggest the message is anything BUT clear!

=============•===========

Discussion topic: I’m trying to puchase fast X on sky store and it’s bringing up a error message

I’m trying to puchase fast X on sky store and it’s bringing up a error message

All Replies

Re: I’m trying to puchase fast X on sky store and it’s bringing up a error message

Re: I’m trying to puchase fast X on sky store and it’s bringing up a error message

Re: I’m trying to puchase fast X on sky store and it’s bringing up a error message

Re: I’m trying to puchase fast X on sky store and it’s bringing up a error message

Was this discussion not helpful?

Search Sky Community

Start a new discussion