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Discussion topic: I’m trying to puchase fast X on sky store and it’s bringing up a error message

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This message was authored by: mia-rose

Message posted on ‎26 Jun 2023 06:09 PM

I’m trying to puchase fast X on sky store and it’s bringing up a error message

I'm trying to purchase fast x on sky store but it's bringing up a error message saying my account is not enabled for purchases 

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Avatar for mike+simmonds
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This message was authored by: mike+simmonds

Message posted on ‎26 Jun 2023 06:29 PM

Re: I’m trying to puchase fast X on sky store and it’s bringing up a error message

Posted by a Superuser, not a Sky employee. Find out more

Hi @mia-rose 

 

 

We see this often on the forum - it can usually be fixed quickly by the Skystore team. If you are quick (they are open till 7.30pm) you can reach them by livechat here 

 

https://www.skystore.com/n/hcus/help/contact-us 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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Message posted on ‎28 Jun 2023 05:02 PM

Re: I’m trying to puchase fast X on sky store and it’s bringing up a error message

It's a shame Sky don't return a meaningful message as this is such a recurring issue?

 

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Message posted on ‎28 Jun 2023 05:07 PM

Re: I’m trying to puchase fast X on sky store and it’s bringing up a error message

Posted by a Superuser, not a Sky employee. Find out more

"Account not enabled for purchases" seems pretty clear to me although they could add a line to it to say that they needed to be contacted to get it fixed.

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This message was authored by: Exiled-in-HH

Message posted on ‎29 Jun 2023 02:26 PM - last edited: ‎29 Jun 2023 02:27 PM

Re: I’m trying to puchase fast X on sky store and it’s bringing up a error message

 

@caesarome 


YES, a comment on the action required would be useful, it would save all these frequent comments, which suggest the message is anything BUT clear!

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