I have been charged for a movie that I could not download

[ohsorose]

My daughter rented out a movie DON'T WORRY DARLING She never got to watch it as it would not download... said she needed something else to be able to download. I presumed when I wasn't charged for it in the month it happened that was the reason why but now I see it is on my Bill for lhis month sohow do i get this charge cancell;ed

[mike+simmonds]

Morning @ohsorose 

There's a couple of things here which may have caused a charge 

If you rented online - you get charged automatically whether or not you downloaded it or view any of the movie. 

if you rented on a Sky box - you should only have been charged if you watch (even 1 second of) the movie 

So you may be asking for some goodwill from the Skystore team - or you may be asking them to correct an incorrect charge - depending on the circumstances 

The live chat opens at 11am. I find a good idea is to log on at about 10.55am and get in the queue 

best of luck 

https://www.skystore.com/n/hcus/help/contact-us 

[ohsorose]

Thanks for that, yes i feel i will be depending on Skystore goodwill!!

She couldnt download the movie at all.  fingers crossed they will believe me.

Cheers..

[ohsorose]

Yes, the sky team were understanding and accepted what i said. 

Their advice if this happens again is to call them when it happens so they can resolve the issue so movie can be downloaded.

Happy Christmas

[mike+simmonds]

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@ohsorose wrote:

Yes, the sky team were understanding and accepted what i said. 

Their advice if this happens again is to call them when it happens so they can resolve the issue so movie can be downloaded.

Happy Christmas

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You too @ohsorose 

Glad you got it resolved