I cannot rent SkyStore films due to insufficient credit, hence the Credit Error Limit.

[Jessa]

Credit Error Limit

[caesarome · Accepted solution]

@Jessa 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[Jessa]

It's sorted now, thanks.

[Goggleyed]

I have contacted them twice via their virtual assistant, with the same issue. Was advised it would take 4, then 1 hour to get back to me. Nothing since on either occasion. All very odd. Have gone round in circles checking my settings - to no avail. Almost like they don't want this revenue stream. There's now 3 movies I'd rent - but the system gives me an error message - something about No Credit. I have had Sky for almost 30 years - and never missed a payment. What's the story?!

[mike+simmonds]

Hi @Goggleyed 

If you livechat with a person you should get this resolved. 

Livechat opens at 11am tomorrow 

if you are free, I suggest logging on here at about 10.55 and stay in the queue. Hopefully that will get you to a person 

https://www.skystore.com/help/contact-us 

[Goggleyed]

Thanks - looks like it's my only route. I can't tomorrow - but will be ON IT on Wednesday! Cheers. 

[takethat09]

I am really disappointed that I can now not watch the movie I wanted to this evening as it says no credit limit!!! 
Sky is now closed so cannot rectify this!! 
That's my evening ruined 😡 

[mike+simmonds]

Annoying I know @takethat09 that this only becomes apparent when you try to buy / rent a movie -  other platforms are available of course if you need to watch tonight. 

[takethat09]

Thanks yes watching on another app and it's cheaper 😂

[mike+simmonds]

That's great @takethat09 👏👏

Skystore should be open for livechat tomorrow at 11am. They should be able to fix it for you. 

https://www.skystore.com/n/hcus/help/contact-us