I can’t watch my SKY VIP GIFT on my skyglass, only on my phones app

[Danny+P123]

Hi 👋 

I'm a SKY SILVER VIP , so I get the free movies etc ... however when I try to claim it on my SKYGLASS I get a message stating "sorry because of a technical issue, you're currently experiencing a limited service " etc.... I can watch the film on the SKYSTORE on my phone with no issues (I haven't actually watched the films I just know I can cos they load up ready for me to proceed ) but I haven't watch d them on my phone as I'm concerned it'll add to the difficulty I'm already experiencing besides I want to watch it on a large screen not an iPhone screen.

anyone got any ideas or suggestions please??

nice one .... and thank you in advance 

[caesarome]

@Danny+P123 

Have you tried switching off the TV then after a few minutes powering it back on ?

[Danny+P123]

Nope.... I'll give it a go now

ill let you know if I have any joy.

Either way thanks 

[Danny+P123]

Do you mean switching it off at the mains , rather than just using remote?

[Danny+P123]

Caesarome 

no unfortunately it didn't work, I thought it would do the trick and make it work .

thanks though

[Danny+P123 · Accepted solution]

Ceasarome 

I managed to fix the issue somehow, it just suddenly worked 

So maybe what you advised done the trick after all

👍

[caesarome]

@Danny+P123 

Glad it is working for you.