I can’t redeem free movie on link sent via sky VIP

[James0051]

I was sent. Link as new to Sky saying I could get a free movie to the value of £13.99 but when you click to link it takes you to a selection of movies but clicking through you still have to pay! How do I redeem please

[caesarome]

@James0051 

You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[mike+simmonds]

Hi @James0051 

When looking at the link, were you definitely logged in ?

Usually these offers show a price until you are. After logging in they should show as £0

[James0051]

Thanks Mike, yes I was logged in and I also tried my mobile also logged in but still didn't work

[James0051]

Thanks I might try that but is it a Bot as I did try one chat box and it went back and forth without any answer!

[mike+simmonds]

Hi @James0051 

@caesarome suggestion would be the way to go.

The chatbot thing is odd. I've used the service myself on a few occasions. 

sometimes you can easily get through to a person (the people are usually great) but on occasions the chat box takes you round in circles. I've assumed that's down to the number of agents available at any one time. 

I have found 10.59am a good time to log in an get in to a queue for a person. Hope you get it resolved 

[mike+simmonds]

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@James0051 wrote:

Thanks Mike, yes I was logged in and I also tried my mobile also logged in but still didn't work

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hi @James0051 

If it helps you to know for chatting on this forum. If you want to tag someone in to the chat - just press the @ key and a list of people on the thread pops up for you to choose from. 

The advantage of doing that is the person will usually get a message saying you are trying to tell them / ask them something.