Discussion topic: I can’t log into Sky Store with my new Sky account as it is still linked to my old Sky ID

This message was authored by: Lavenderpixie20 · ‎19 Apr 2024

Hi,

I rejoined sky after a few years so have a new sky ID, I am trying to log in to sky store but it won't let me, I know it's not the app as I can still log in under my old id but obviously don't have a sky package under that one any more. Please help, I want to be able to link my tv and buy movies.

This message was authored by: mike+simmonds · ‎19 Apr 2024

Morning @Lavenderpixie20

Probsbly best to contact the Skystore team directly. This is a good link.

Their live chat opens in 45 minutes (11am)

https://www.skystore.com/n/hcus/help/contact-us

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: caesarome · ‎19 Apr 2024

@Lavenderpixie20

If you have been away from Sky for a few years your old ID would have been closed so usually you would have to setup a new one but if you have purchases made via your old ID then as @mike+simmonds has suggested Iwoyld contact them via the live chat to see what they say.

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This message was authored by: Lavenderpixie20 · ‎19 Apr 2024

I do have purchases on my old one that must be why it is still there. I will contact them on that link. Thank you both. 🙂

Discussion topic: I can’t log into Sky Store with my new Sky account as it is still linked to my old Sky ID

I can’t log into Sky Store with my new Sky account as it is still linked to my old Sky ID

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Re: I can’t log into Sky Store with my new Sky account as it is still linked to my old Sky ID

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