I can’t log into Sky Store with my new Sky account as it is still linked to my old Sky ID

[Lavenderpixie20]

Hi,

I rejoined sky after a few years so have a new sky ID, I am trying to log in to sky store but it won't let me, I know it's not the app as I can still log in under my old id but obviously don't have a sky package under that one any more. Please help, I want to be able to link my tv and buy movies. 

[mike+simmonds]

Morning @Lavenderpixie20 

Probsbly best to contact the Skystore team directly. This is a good link. 

Their live chat opens in 45 minutes (11am)

https://www.skystore.com/n/hcus/help/contact-us 

[caesarome]

@Lavenderpixie20 

If you have been away from Sky for a few years your old ID would have been closed so usually you would have to setup a new  one but if you have purchases made via your old ID then as @mike+simmonds has suggested Iwoyld contact them via the live chat to see what they say.

[Lavenderpixie20]

I do have purchases on my old one that must be why it is still there. I will contact them on that link. Thank you both. 🙂