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Discussion topic: I brought a movie and its not working

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This message was authored by: Ppplll

Message posted on ‎05 Aug 2023 06:47 PM

I brought a movie and its not working

I brought a movie and its not working 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎05 Aug 2023 07:12 PM

Re: I brought a movie and its not working

Posted by a Superuser, not a Sky employee. Find out more

Any clues like an error message?

 

Did you purchase UHD without such capability?  (Or likewise HD)

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: mike+simmonds

Message posted on ‎05 Aug 2023 07:57 PM

Re: I brought a movie and its not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ppplll 

 

I don't know if your circumstances are the same as others - but we are hearing a lot of similar reports on the forum today. 

As @PandJ2020 suggests, if you couid say a bit more about the circumstances we may (or may not 🙂) be able to help. 

Unfortunately the Skystore livechat isn't open till 11am Monday although you might get through by phone tomorrow. 

https://www.skystore.com/n/hcus/help/contact-us 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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