I bought a movie on my mobile but I cannot locate it on my sky box to watch on tv

[harveyblueeyes]

I had a code to buy a movie and decided to buy it via my mobile, but now I cannot locate it on my sky Q box to watch on tv.  I've looked everywhere.  I can find it on my mobile but not on Sky Q box

[TimmyBGood]

@harveyblueeyes 

I've moved your post to this forum as being a more likely place to find an answer.

I suspect Sky Store content purchased in a mobile platform won't appear on a Sky television box.

@mike+simmonds ?

[mike+simmonds]

Hi @harveyblueeyes 

@TimmyBGood is quite right if we are talking about a rental (you can only view those on the type of device you rented it on )

 - although-

 if it's a buy and keep, you should be able to view it on your Sky box. 

Could you say a bit more about the type of purchase ? 

[mike+simmonds]

If it was a buy and keep @harveyblueeyes it should appear on your Sky Q box under recordings / purchases 

[harveyblueeyes]

Thanks guys.  It was a buy and keep where Sky gave me a code to use to redeem as a VIP customer.  I didn't have access to my Mac at the time so I accessed my sky account via my phone.  I can view on my phone, but ideally want to see it on my main TV, but it's not showing up under my recordings or purchases on my Q box.

[mike+simmonds]

Hi @harveyblueeyes 

If you search on your Sky Q box by voice or by magnifying glass for exactly the same movie (HD /  same version etc) does it show as purchased ?

if so, will it let you select it ?

(don't do so if you see a £ amount )

[harveyblueeyes]

Yes, I have tried this and the movie shows as £, not free

[caesarome]

@harveyblueeyes 

Have you made Sky Store purchases before or is this the first one ?

[mike+simmonds · Accepted solution]

Thanks for clarifying @harveyblueeyes 

A couple of questions please. 

Are you logging in to your Skystore account on your phone with the same Sky ID as you use for your main TV Sky account ?

When you log in on your phone and select the movie, does it give you an option to "send to box" ?

[harveyblueeyes]

@mike+simmonds You are a legend - yes it gives an option to 'send to sky box'.  This has worked!

thanks to everyone who has tried to help.

[mike+simmonds]

Thanks for confirming @harveyblueeyes 👍