How to claim movie reward for gold vip

[Tocher]

I've went onto the my sky app but nothing to click onto for my vip reward don't know how to claim it can anyone help 

[caesarome]

If you login to the Sky Store website here do these titles appear as £0.00, you will need to select them to see the price:

https://www.skystore.com/n/mvse/all-offers/sky-vip-welcome-gift

[Tocher]

Logged in then clicked on the conjuring movie which is 13.99 which is the amount reward is but not coming up 0.00 still charging me 

[mike+simmonds]

Hi @Tocher 

As @caesarome mentions - if the movies don't show as £0 then you would be charged 

I wonder - how recently did you sign up as a VIP ? It can take up to 4 days from registration for the free movies to appear 

[caesarome]

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@Tocher wrote:

Logged in then clicked on the conjuring movie which is 13.99 which is the amount reward is but not coming up 0.00 still charging me 

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Is this a £13.99 voucher you have been sent, in other words have you got £13.99 as credit, is so does this credit appear on yor account here under "Credit Ballance":

https://www.skystore.com/n/aacc/my-account/account

[Tocher]

It was an email from sky as I've moved from silver vip upto gold vip it was sent 5 days ago 

[mike+simmonds]

hi @Tocher 

I've not heard of an additional free movie for transferring from silver to gold (although this may be a more recent change I missed )

Do you recall if you were given a free movie when you first joined VIP (as a silver VIP) - it should still be in your "purchases" if you did - that could be your free one

In the email - does it definitely say there is an additional free movie in the wording ?

[Tocher]

It says to redeem sign into sky app then accept terms and conditions but when I click on there terms and conditions there's no option to accept them just explains them I've had the my sky app for 3 years now although I've just been moved from silver to gold so does that mean I need to reaccept the terms and conditions thanks

[mike+simmonds]

You may have already accepted them in the past @Tocher 

It might be worth trying a livechat with the Skystore team using this link - just to clarify if Sky are actually offering you a 2nd free movie for transferring to Gold (if you already received one when you were a silver VIP)

https://www.skystore.com/n/hlch/help/contact-us/live-chat 

[Tocher]

 

 

[mike+simmonds]

Like I say @Tocher 

just looking at condition 3 (one per household) it could be very relevant if you have already had a free welcome movie even if some time ago 

So - in your purchases do you see a movie you were given free (rather than one you bought ?)

If you're uncertain- I would suggest using the link I posted earlier to livechat. They will also clarify if this email is offering you a second free movie (if indeed you've already had a free one )

[Totalwar2]

Anyone know what happens when you already brought a sky vip movie and sky offer that movie as being a sky vip member.Just had a email today to say can get Godzilla versus Kong.

[caesarome]

There is nothing you can do if you have previously got the film for free.

[Totalwar2]

I already brought the movie from sky store then it was offered as sky vip reward today on there email.

[caesarome]

Yes, I know you said. There is nothing you can do I'm afraid.