How do you get the picture to work on a rented film?

[Macmummy]

We have rented Godzilla v Kong but can only hear the sound not see the picture.

[mike+simmonds]

Hi @Macmummy 

Have a look at the post from @Kenny-J in this thread 

hope this helps 

https://helpforum.sky.com/t5/Sky-Store/Downloaded-Tom-and-Jerry-but-only-have-sound-no-pictures/td-p... 

[mike+simmonds]

If it helps @Macmummy 

@Kenny-J suggests  this 

"As this film is a Premier film, there is added security built in, you can only watch this via a HDMI cable compatible TV, if for example you have HD+ box with RF connections and try and play of a 2nd TV the film will play with sound but no picture, a message will be displayed that it can only be viewed via a HDMI connection. If your main TV is only connected by scart the same message will be displayed."

[Conor+Fall]

I also rented Godzilla vs King Kong, movie played but no picture. My tv is HDMI compatible. Any help would be great. 

[mike+simmonds]

Morning @Conor+Fall 

Can you give a bit more detail regarding your setup. Sky Q or Sky HD ? Main TV or secondary ? 

[Helensam]

Plug a hdmi lead into the tv to sky box and change your tv setting to hdmi 1/2 depending which one it’s plugged into 

it will play from here