Hi I've had two emails saying I've got a free movie worth 13.99 on sky for being a vip customer.

[Mrshawley]

Does anyone know how I redeem this I clicked the link to vip but there is no option to redeem It. In the small print it says sign up to vip and follow the steps but I'm already a part of vip. #confused! 

[mike+simmonds]

Hi @Mrshawley 

There have been some confusing emails being sent out to VIP customers 

They are meant to be reminders to customers to claim their free welcome movie - if they never have before 

Most of us claimed a free welcome movie a long time ago - and so we don't qualify for a 2nd free welcome movie - this may apply to you 

The wording of the email has been fed back to Sky 

There is a extra free Halloween movie - The House with clocks in its walls - so you should be able find that one at £0 

[caesarome]

If you login to the Sky Store webiste here hopefully this film will show as £0.00 for you:

https://www.skystore.com/product/the-house-with-a-clock-in-its-walls/1b877f2d-a360-4c4e-b566-0e92e7f...