Help to see purchased movies

[Skippy1964]

Hi I have purchased 2 movies and can't see either, I go to my purchases in recordings and get this message, To see your purchases, you must be connected to broadband. Please check your settings. 

I have wireless internet connection so does that mean I have wasted my money? 
cheers Skip

[caesarome]

What device are you trying to view your purchases on ?

[mike+simmonds]

Hi @Skippy1964 

Do you have Sky Q ? Wifi is fine if that's what you have - but it sounds like your box doesn't think it's connected to your wifi

Have a look in your Sky box on-screen menu and see what's showing for your connection in setup / network. If you don't have a tick - follow the prompts. 

[JamJar83]

I have the same issue. Did you find a solution?

[caesarome]

Same question to you @JamJar83 

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@caesarome wrote:

What device are you trying to view your purchases on ?

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[JamJar83]

I tried resetting my Q box, re-establishing connection to router etc... but nothing worked. 
Then about an hour later (24 hours after we noticed the problem) the issue resolved itself! 🤷🏻‍♂️

[caesarome]

This is an issue at Sky's end today as there are posts from others who are having the same issue.

[BlythGav]

I'm having the exact same issue today on my sky Q 2tb box, box is connected via LAN cable and I can download other movies etc but can't connect to purchases 

[jepearson]

Reset settings worked for me. 
hover on settings, 001 select, choose reset then reset settings. Restart box, re-pair remote and now it works.