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Discussion topic: Get buy and keep movies back

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Avatar for carlip2913
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This message was authored by: carlip2913

Message posted on ‎21 Nov 2025 07:02 PM

Get buy and keep movies back

I had buy and keep movies stored on my previous sky q account but it was under a different email address. 

 

I rejoined sky, stream in march using a new email address, can I get access to these movies again?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎21 Nov 2025 07:15 PM

Re: Get buy and keep movies back

Posted by a Superuser, not a Sky employee. Find out more

@carlip2913 

You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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