This discussion topic has been answered Discussion topic: Free film fir vip cystomer
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Message posted on 02 Oct 2025 05:43 PM
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I ordered my free film and given no option for code so was billed for 14.99
How do I get reimbursement
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Message posted on 02 Oct 2025 07:44 PM
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If the film didn't display a £0.00 price then this is why you have been billed for it.
You haven't said what VIP promotion this is, for example is it the one for new VIP customers but either way you might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
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Message posted on 02 Oct 2025 07:44 PM
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If the film didn't display a £0.00 price then this is why you have been billed for it.
You haven't said what VIP promotion this is, for example is it the one for new VIP customers but either way you might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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