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Discussion topic: Film rented and paid for will not load

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This message was authored by: Jamie+Mac

Film rented and paid for will not load

Rented film and started it. Loaded ok, soon as paused it will not load the rest. Spent 13.99 on film so not very happy about this

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This message was authored by: caesarome

Re: Film rented and paid for will not load

Posted by a Superuser, not a Sky employee. Find out more

If you didn't download the UHD versuon by mistake (and this does happen) you could try deleting the film, make sure it is also deleted from the deleted section and then download it again, you will not be charged a second time but you must finish watching the film within 48 hours now that you have started it.

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