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Discussion topic: Film refunds after caancellation of sky

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This message was authored by Barry434 This message was authored by: Barry434

Film refunds after caancellation of sky

Have just cancelled sky. I have a load of film bought on digital download. Now I can't access them. I have paid for them legally they are mine.  How do I get them, it would be.like me selling a car to someone, and not letting them drive it.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Film refunds after caancellation of sky

Posted by a Superuser, not a Sky employee. Find out more

Pretty sure the Buy and Keep terms and conditi0ns make it clear that your purchases are available while you remain a Sky subscriber.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Film refunds after caancellation of sky

Posted by a Superuser, not a Sky employee. Find out more

@Barry434  You can still access them via the sky store app for mobile devices so no refund is due 


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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Film refunds after caancellation of sky

Posted by a Superuser, not a Sky employee. Find out more

Go to the sky store and check your library, I use the Sky Store app on my LG TV but I think Windows/Mac can access from the Sky Store website, also iso and android have apps

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Film refunds after caancellation of sky

Posted by a Superuser, not a Sky employee. Find out more

@Barry434 

 

What you can't do is use Sky hardware to access the purchased content.

 

Edit: actually it might be possible to use the Sky Store app on a non-subscription Sky Glass television set.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by caesarome This message was authored by: caesarome

Re: Film refunds after caancellation of sky

Posted by a Superuser, not a Sky employee. Find out more

@Barry434 

You can still have access to your Buy and Keep films but not via a Sky+ box but to do so you will need to get in touch with Sky Store support to ask them to change your account to a Sky Store only one.

 

You can get in touch with them via a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Film refunds after caancellation of sky


@Mark39 wrote:

Pretty sure the Buy and Keep terms and conditi0ns make it clear that your purchases are available while you remain a Sky subscriber.


@Mark39 Sky Store buy and keep and rental content can be accessed without a Sky Subscription using.....

 

Android and iOS mobile apps

LG webOS TVs

Goggle chromecast devices

NOW TV boxes and sticks (only available second-hand)

Roku devices

Exiled in HH
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