Film refunds after caancellation of sky

[Barry434]

Have just cancelled sky. I have a load of film bought on digital download. Now I can't access them. I have paid for them legally they are mine.  How do I get them, it would be.like me selling a car to someone, and not letting them drive it.

[Mark39]

Pretty sure the Buy and Keep terms and conditi0ns make it clear that your purchases are available while you remain a Sky subscriber.

[SKY1992bf]

@Barry434  You can still access them via the sky store app for mobile devices so no refund is due 

[Annie+UK]

Go to the sky store and check your library, I use the Sky Store app on my LG TV but I think Windows/Mac can access from the Sky Store website, also iso and android have apps

[TimmyBGood]

@Barry434 

What you can't do is use Sky hardware to access the purchased content.

Edit: actually it might be possible to use the Sky Store app on a non-subscription Sky Glass television set.

[caesarome]

@Barry434 

You can still have access to your Buy and Keep films but not via a Sky+ box but to do so you will need to get in touch with Sky Store support to ask them to change your account to a Sky Store only one.

You can get in touch with them via a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[Exiled-in-HH]

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@Mark39 wrote:

Pretty sure the Buy and Keep terms and conditi0ns make it clear that your purchases are available while you remain a Sky subscriber.

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@Mark39 Sky Store buy and keep and rental content can be accessed without a Sky Subscription using.....

Android and iOS mobile apps

LG webOS TVs

Goggle chromecast devices

NOW TV boxes and sticks (only available second-hand)

Roku devices