Film not available that I paid for

[Njj]

I paid to rent Out of Africa but only watched 20 mins, now cannot get the film?

[nigea99]

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@Njj wrote:

I paid to rent Out of Africa but only watched 20 mins, now cannot get the film?

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hgi @Njj 

When did you start to watch it ?

Once you start watching you only have 48 hours to complete watching

https://www.sky.com/help/articles/sky-store-top-help

[mike+simmonds]

hi @Njj 

Assuming your first 20 minutes was over 48 hours ago as suggested by @nigea99 - this is something we  experience often on the forum

the best solution i can suggest for you is to live chat with the Skystore support team when they next open (from 11am tomorrow)

explain it was a genuine misunderstanding and ask if they will allow you a goodwill rental. 

here is their link 

https://www.skystore.com/n/hcus/help/contact-us