''FAILED TO INSTALL WIDEVINE COMPONENTS'' ERROR: DOWNLOAD ERROR 404 (UNDE|FINED)

[bonnie102]

I gave up as I was fed up of trying all the different 'ideas' I had seen or heard of 😞 Hope you sort it out.

[Zdc]

Alas, not, that said I work in IT, and that error says to me that the install package is connecting to a server that it cannot find. Only way to resolve this is likely a recompile of the installation file, reinstatement of the original location, or for someone to tell us what resource it is trying to look at so we can check the PC's / firewalls are not blocking access 

that has to be for Sky and the developers to look into. 

sad they have not looked at it so far.

[Tom-N]

I'm having exactly the same issue on Mac, running the latest OS. Just downloaded "SkyStoreDesktop" and when trying to launch, I get:

"Failed to install Widevine components. Error: Download error: 404[undefined]"

[GrahamW1]

Same error for me (on Windows)

[mike+simmonds]

If you look online @GrahamW1 (a search engine I mean, not the Sky site) there are various suggested PC fixes for this error message to encourage Widevine to install correctly (these seem to be along the line of - your device believes it is installed and therefore doesn't try to re install it )

These appear to mainly involve editing files within Windows. 

I'm reluctant to offer a specific link as I've no idea which of the suggestions will work - but if anyone is PC / MacOS literate there are plenty of suggestions out there - although I'm sure these should carry a warning of "don't do this if you aren't confident in what you are doing " 

[Alexander1980]

Hello!

Bought a trial package to whatch/download movie and after installing player gives me this mistake:

Failed to install Widevine components

Error: Download error: 404[undefined]

[caesarome]

@Alexander1980 

I have moved your post to the topic at hand so you can see you are not the only one with this issue.

It might be worth emailing the apps team at Sky about this - apps@sky.uk