''FAILED TO INSTALL WIDEVINE COMPONENTS'' ERROR: DOWNLOAD ERROR 404 (UNDE|FINED)

[bonnie102]

Have been trying to download some of my purchased movies so to watch whilst away...... no idea why I am unable to sort this.

[mike+simmonds]

Hi @bonnie102 

My suggestion would be to download the Skystore app on the device you are using. Sign in and download your movies in to that. 

I don't think Widevine is supported by Skystore (and vice versa)  (edit : but others on here may know more about the compatibility )

[bonnie102]

Thank you,

Do you have a link for the skystore app for WINDOWS as I am trying to access it on my laptop?

[mike+simmonds]

One minute @bonnie102 and I'll find it. 

Edit - it's the bottom one here called Skystore desktop app 

https://www.skystore.com/n/haap/help/sky-store-apps 

[bonnie102]

I tried that link already, but it seems that the error is coming from there. I choose 'computer' but then when I try to download a film it throws that error message up 😞

[mike+simmonds]

Try chrome as your browser rather than (I'm guessing ) Firefox? @bonnie102 

Edit - I'm not at home right now but when I get back I'll try the same link on my PC to see if I get the same error. I'll get back to you. 

What Browser are you using by the way?

My Firefox guess was probably a rubbish guess 

[bonnie102]

Yes Firefox is the one I was trying..... am now going to try CHROME.. thank you

[mike+simmonds]

Using Chrome and that link the Skystore Desktop  app downloaded and runs ok for me on Windows 11 @bonnie102 

It shows this screen of my purchased movies and allows me to download one and play it 

 

[bonnie102]

I just tried CHROME and I am still getting the same error.... I am going to give up now as it is driving me bananas lol.... Thank you for the help though, I appreciate it.

Bonnie 102

[mike+simmonds]

Sorry I couldn't find a solution for you @bonnie102 

Most tablets / phones allow the Skystore app if you have one of those with a decent size screen. 

When you are ready for another attempt to fix it, and for hopefully better suggestions - you would be better chatting directly with the Skystore support team (although they close in 5 minutes but reopen at 11am tomorrow)

here is their link 

https://www.skystore.com/n/hcus/help/contact-us 

hope that helps 

[bonnie102]

Thank you x

[rose85]

Hi, did you find a solution to this issue? thanks

[bonnie102]

Sadly no I didn't 😞 .... decided to give it up as a bad job lol

[rose85]

so frustrating!! I appreciate the reply , thanks.