Error download for film purchased

[VR2020]

Hi

I l purchased the film Barbie and get an error message and unable to play it.

amount has already been debited in my account.

error message

because of a technical issue, your download couldn't be completed. Please try again later.

I keep trying , rebooted the box etc nothing has worked.

the issue froze the screen and I had to resetup my remotes etc 

not sure whay happened. Can someone help ? 

[mike+simmonds]

I would suggest trying to archive the part download you have (if it's a buy and keep) or delete / delete again from your deleted folder (if it's a rental ) - then download again. 

if that doesn't help - try a livechat with the Skystore team 

https://www.skystore.com/n/hcus/help/contact-us 

[VR2020]

Thanks 

tried it all nothing worked ( it is a buy and keep)

it is in my list of ourchased but when I click on it to play I have the error message.

it actually does that to all the films purchased I have.

ur live chat is unavailble .. 

any idea what to do next please ?

I have email but says takes 48 hrs to reply .. 

[VR2020]

@mike+simmonds  forgot to tag

[mike+simmonds]

I find livechat the best @VR2020 

It's definitely "open" until 7.30pm although when the queue is over a certain number it won't show as available.  Keep trying from time to time. 

if you can wait that long and you are free to try  - I find a good way to get on to live chat is to log on at 10.55am (tomorrow) and wait till it opens at 11am. I've got on 2/3 times by doing that 

[Exiled-in-HH]

When "live chat" times out and returns unavailable wait a few minutes and try again and keep trying ... there's a limited number of sessions available.

[Elweston96]

I'm having the exact same problem with this film, I've purchased it and it just won't play 

[VR2020]

Yes not help anywhere ... have been told to call another number cuz apparently it s my box .. but can see so many people having issues.

now all films purchased I have same error message..

another admin thing to add to my list to deal with .. so annoying