14 Jul 2023 02:46 PM
I have purchased movies on sky store and have previously downloaded them to my tablet (onto sd card) which has previously been seemless. However, all movies are now showing as not downloaded and do not download. Has anyone else experienced this give some advice on how to fix?
14 Jul 2023 02:52 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Absf1
I assume you are trying to view them from within either the Skystore app or Skystore on line ?
Are you using the latest version of the app and are you signed in with the same Sky ID as when you bought them.
What happens when you try to download them ? Do you see a little download icon ?
Have a look at Sky Store – A quick guide for users
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14 Jul 2023 02:55 PM
Yes, latest sky store app.
When I click on download I just get the spinning circle
14 Jul 2023 02:56 PM
And yes signed using same log in. Has always worked in the past,
14 Jul 2023 03:15 PM
Posted by a Superuser, not a Sky employee. Find out moreAll I can think @Absf1 is - delete the app - reboot your device - reinstall the app
if still no good - have a chat with the Skystore team - livechat is open now and until 7.30pm
https://www.skystore.com/n/hcus/help/contact-us
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
14 Jul 2023 04:11 PM - last edited: 14 Jul 2023 04:11 PM
Posted by a Superuser, not a Sky employee. Find out more
I wonder if DRM has changed and the app is getting confused by old content data files stored locally?
Actually, I thought download to SD card was blocked, and only fixed storage could be used.
14 Jul 2023 08:41 PM
Posted by a Superuser, not a Sky employee. Find out more
@TimmyBGood wrote:
I wonder if DRM has changed and the app is getting confused by old content data files stored locally?
Actually, I thought download to SD card was blocked, and only fixed storage could be used.
That's a fair point @TimmyBGood and a possibility.
I know that I can download a Skystore movie on to a hard drive within my PC but it is well hidden and of course encrypted.
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
17 Jul 2023 06:24 AM
Uninstalling and reinstalling seemed to fix the issue to be able to download again.
I've noticed that to download in SD has now been removed....( movies I had cls have been in SD).
Downloading to SD card is still permitted and all movies now downloaded and stored ready for the trip. Kids will be pleased. Thanks for ur help
17 Jul 2023 08:30 AM
Posted by a Superuser, not a Sky employee. Find out moreThanks for confirming @Absf1
Glad you got it resolved
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox