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Discussion topic: Downloaded movie from Sky Store sticks at 44 mins of watching with Technical Error message

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Avatar for Earnie01
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This message was authored by: Earnie01

Message posted on ‎07 Mar 2023 12:09 PM

Downloaded movie from Sky Store sticks at 44 mins of watching with Technical Error message

I recently downloaded the movie Living to my Sky Q box from Sky store. While watching it stuck after 44 mins and a message appeared stating "there is a technical issue with this channel, please try again later". I have unplugged and switched the box back on. Then I have upgraded the software version and switched back on and still the error occurs after 44 minutes.

 

How do I fix this or get a refund?

 

Kind regards

 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎07 Mar 2023 12:51 PM

Re: Downloaded movie from Sky Store sticks at 44 mins of watching with Technical Error message

Posted by a Superuser, not a Sky employee. Find out more

@Earnie01 

Was this a rental or Buy and Keep film, if the later try archiving it then downloading it again.

 

If it was a rental film or the above doesn't work then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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