Downloaded movie from Sky Store sticks at 44 mins of watching with Technical Error message

[Earnie01]

I recently downloaded the movie Living to my Sky Q box from Sky store. While watching it stuck after 44 mins and a message appeared stating "there is a technical issue with this channel, please try again later". I have unplugged and switched the box back on. Then I have upgraded the software version and switched back on and still the error occurs after 44 minutes.

How do I fix this or get a refund?

Kind regards

[caesarome]

@Earnie01 

Was this a rental or Buy and Keep film, if the later try archiving it then downloading it again.

If it was a rental film or the above doesn't work then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us