Downloaded a film last night, saying theres a technical issue,please try later.Have been trying sinc

[Gidders]

Purchased a film last night,won't download as saying there's a technical issues,please try later.Have been trying since last night

[Kal2001]

If you have recently cancelled an HD package, the box might still be trying to download the HD version of the film. To fix it follow these steps

Press Home>Click Setting>Click Setup>Click preferences>Change "On Demand Default Download Format" from HD to SD (Standard Definition).

Once you have done that try redownloading the film and it should work

[caesarome]

@Gidders 

Is the film you purchased Dune part 2 as there have been another report on this.

Either way I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

@Kal2001 

That doesn't apply to Sky Store films as you do not have to have the HD package on your account before being able to purchase or rent HD content.