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Discussion topic: Downloaded a UHD film but need HD film

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This message was authored by SGil02 This message was authored by: SGil02

Downloaded a UHD film but need HD film

I've downloaded a film in UHD but my tv doesn't support but it will not let me then download in HD


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This message was authored by mike+simmonds This message was authored by: mike+simmonds Answer

Re: Downloaded a UHD film but need HD film

Posted by a Superuser, not a Sky employee. Find out more

Hi @SGil02 

 

I'm guessing this is something from Sky store. So - there are 2 things to think about 

 

if it's a rental - that's an easy one. You haven't watched it so won't be charged. Just delete it. Then go to your deleted folder and delete it again out of there 

 

then just re rent it on HD

 

If it's a buy and keep - you will

have to contact Skystore (live chat opens at 11am tomorrow) and ask for a goodwill refund 


https://www.skystore.com/n/hcus/help/contact-us 

 

 

 


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