Discussion topic: Downloaded a UHD film but need HD film
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‎25 Dec 2022 08:08 PM
I've downloaded a film in UHD but my tv doesn't support but it will not let me then download in HD
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‎25 Dec 2022 08:31 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @SGil02
I'm guessing this is something from Sky store. So - there are 2 things to think about
if it's a rental - that's an easy one. You haven't watched it so won't be charged. Just delete it. Then go to your deleted folder and delete it again out of there
then just re rent it on HD
If it's a buy and keep - you will
have to contact Skystore (live chat opens at 11am tomorrow) and ask for a goodwill refund
https://www.skystore.com/n/hcus/help/contact-us
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox