Discussion topic: Downloaded Tom and Gerry about an hour ago. The screen is black but have sound.

This message was authored by: XxShields · ‎08 Apr 2021

Hi downloaded Tom and Gerry for my son to watch for his birthday today. Went to put it on but the screen is black, there is sound anybody know what can be causing the screen to be black please?

This message was authored by: caesarome · ‎08 Apr 2021

You need to view it on your Sky+ box that is connected to a TV via a hdmi cable so if you are trying to view it via a TV that is connected to a TV via a TV link then it will not work as you have found, this is due to rights restrictions imposed on by Sky by the big movie studios.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

View this Answer within the discussion

This message was authored by: caesarome · ‎08 Apr 2021

You need to view it on your Sky+ box that is connected to a TV via a hdmi cable so if you are trying to view it via a TV that is connected to a TV via a TV link then it will not work as you have found, this is due to rights restrictions imposed on by Sky by the big movie studios.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: Downloaded Tom and Gerry about an hour ago. The screen is black but have sound.

Downloaded Tom and Gerry about an hour ago. The screen is black but have sound.

Re: Downloaded Tom and Gerry about an hour ago. The screen is black but have sound.

All Replies

Re: Downloaded Tom and Gerry about an hour ago. The screen is black but have sound.

Was this discussion not helpful?

Search Sky Community

Start a new discussion