Device limit - I don't have any other devices I can remove?

[MBS3]

I have brough a film and tried to watch and it keeps saying i have reached my device limit so i go into my account devices and the 1234 are all blank, no devices connec ted?

[caesarome]

@MBS3 

Your devices for Sky Store can be found here so is where you have checked this:

https://www.skystore.com/n/adev/my-account/devices

[MBS3]

Hi this is where I have checked but the 1234 fields are blank so I presume nothing is connected?

[caesarome]

@MBS3 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us