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Discussion topic: Despicable me 4 - bought but not available. Why isn’t it showing when it was already released and w?

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This message was authored by: Lordiana

Message posted on ‎27 Aug 2024 08:50 PM

Despicable me 4 - bought but not available. Why isn’t it showing when it was already released and w?

Despicable me 4 - bought but not available. Why isn’t it showing when it was already released and why gave you charged me £19.99 when it is not released as promised. 

I was meant to be for a kids party tonight and they are hugely disappointed. 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎27 Aug 2024 09:27 PM

Re: Despicable me 4 - bought but not available. Why isn’t it showing when it was already released an

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lordiana 

 

Your not talking to Sky. We are fellow subscribers. Have you tried the guidance on Sky's support site? Specifically the unable to watch a purchase section: https://www.sky.com/help/articles/sky-store-sky-glass

 

Failing this you will need to call Sky.

 

MikeAlanR

 

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: caesarome

Message posted on ‎27 Aug 2024 09:40 PM

Re: Despicable me 4 - bought but not available. Why isn’t it showing when it was already released an

Posted by a Superuser, not a Sky employee. Find out more

@Lordiana 

For unknown reasons issues with these pre-orders do crop up so the solution is to contact Sky Store support so if you don't want to call as per what @mikealanr has posted above there is a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

 

 

 

 

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