Despicable me 4 - bought but not available. Why isn’t it showing when it was already released and w?

[Lordiana]

Despicable me 4 - bought but not available. Why isn’t it showing when it was already released and why gave you charged me £19.99 when it is not released as promised. 

I was meant to be for a kids party tonight and they are hugely disappointed. 

[mikealanr]

Hi @Lordiana 

Your not talking to Sky. We are fellow subscribers. Have you tried the guidance on Sky's support site? Specifically the unable to watch a purchase section: https://www.sky.com/help/articles/sky-store-sky-glass

Failing this you will need to call Sky.

MikeAlanR

[caesarome]

@Lordiana 

For unknown reasons issues with these pre-orders do crop up so the solution is to contact Sky Store support so if you don't want to call as per what @mikealanr has posted above there is a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us