Charged for a film i did not order

[Springfield007]

I have been charged for a film i did not order  or watch

[mike+simmonds]

Hi @Springfield007 

It's extremely rare for this to happen where no one has (even accidentally) clicked an order page 

typically we hear of children / visitors playing and ordering accidentally. 

but to resolve the issue the best thing is usually a live chat with the Skystore team. They are open now and till 7.30 this evening 

https://www.skystore.com/n/hcus/help/contact-us 

They are usually helpful and understanding 

[caesarome]

As well as what @mike+simmonds has said you also have to enter a pin to make a purchase as it isn't possible to order any film without doing this.

[mike+simmonds]

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@caesarome wrote:

As well as what @mike+simmonds has said you also have to enter a pin to make a purchase as it isn't possible to order any film without doing this.

On Sky Q there is an option to turn off the PIN requirement for rentals (as @caesarome says - not buy and keep purchases )

If you are on Sky Q - was it a rental @Springfield007 ?

is the option switched on or off in your settings ?

parental / manage / PIN on purchase