20 Jul 2024 08:53 PM
I have just bought a movie on sky store and cant get subtitles on my partner has Hearing problems and wanted to watch this but could not hear it
20 Jul 2024 09:18 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Janmia60
Sky are increasing the number of movies with subtitles- but it is far from comprehensive
This is a link from a Sky employee with some further information
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
20 Jul 2024 09:45 PM
I have tried to get the subtitles on my sky stream Remote control still not putting them on I have press the button with 3 lines on and used my voice control still on subtitles
20 Jul 2024 10:00 PM
Posted by a Superuser, not a Sky employee. Find out moreDoes the movie you have bought - have an S near the title on the purchase page @Janmia60 ? (Near where it might say HD )
Which movie by the way ?
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
20 Jul 2024 10:02 PM
Planet of the apes.
20 Jul 2024 10:23 PM
20 Jul 2024 10:30 PM
Posted by a Superuser, not a Sky employee. Find out moreI have Sky Q rather than Sky stream - but on Sky Q I can't see it says S (for subtitles) on the new Planet of the Apes (Kingdom)
If you find out that there are no subtitles with the version you have bought- all I can suggest @Janmia60 is that on Monday you try the Sky store live chat (opens at 11am) to explain the problem
https://www.skystore.com/n/hcus/help/contact-us
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox