Cant get subtitles on movie i have just purchased

[Janmia60]

I have just bought a movie on sky store and cant get subtitles on my partner has Hearing problems and wanted to watch this but could not hear it 

[mike+simmonds]

Hi @Janmia60 

Sky are increasing the number of movies with subtitles- but it is far from comprehensive 

This is a link from a Sky employee with some further information 

https://helpforum.sky.com/t5/Sky-Store-Latest-News/Buy-amp-Keep-Subtitles-on-Sky-Q-available-now/td-... 

[Janmia60]

I have tried to get the subtitles on my sky stream Remote control still not putting them on I have press the button with 3 lines on and used my voice control still on subtitles 

[mike+simmonds]

Does the movie you have bought - have an S near the title on the purchase page @Janmia60 ? (Near where it might say HD ) 

Which movie by the way ? 

[Janmia60]

Planet of the apes. 

[Exiled-in-HH]

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@Janmia60 wrote:

Planet of the apes. 

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Which version?

[mike+simmonds]

I have Sky Q rather than Sky stream - but on Sky Q I can't see it says S (for subtitles) on the new Planet of the Apes (Kingdom)

If you find out that there are no subtitles with the version you have bought- all I can suggest @Janmia60 is that on Monday you try the Sky store live chat (opens at 11am) to explain the problem 

https://www.skystore.com/n/hcus/help/contact-us