Cannot find any free movies on Sky VIp Welcome gift

[waleed123]

On skystore.com, under Sky VIP welcome gift menu item, there are hundreds of movies. Non of them show £0.00 cost. Am I missing something?

[mike+simmonds]

Hi @waleed123 

When you log in to the Skystore online and look in "my account" have you linked your Sky ID to your online account ?

https://www.sky.com/help/diagnostics/sky-id/link-tv-broadband-talk 

[caesarome]

Have you activated the Sky VIP program on the MySky app as this needs to be done first.

[waleed123]

Yes. My account on sky store is linked to sky ID.

[waleed123]

Yes. I first activated the Welcome Gift on the MySky app under the VIP section.

[mike+simmonds]

Hi @waleed123 

Just have a quick look through here and see if there is anything you may have missed 

https://www.skystore.com/n/hvip/help/faq/sky-vip-welcome-gift 

[caesarome · Accepted solution]

It appears you have done everything that needs to be done so the next step is to get in touch with the Sky Store support team so that they can look into this for you:

https://www.skystore.com/help/contact-us

[waleed123]

I  sent a question last night  to sky supportvteam. I am waiting for their reply. Thanks to all for trying to help.

[waleed123]

For the benefit of anyone who might be facing ai similar issue, Sky support team replied to me and explained that the VIP welcome gift applies only to Sky TV subscription customers. I am only a  bandcband customer. I think Sky better stop sending these emails to broadband customers asking them to benefit from all these promotions if they are not applicable to them.

[Daniel1234569]

I'm having the same issue as a Sky Mobile customer, so would agree that it sounds as though they need to stop the emails being sent to those that are not Sky TV customers

[tylergomez]

I am both a TV customer AND a mobile and broadband customer. And I am having the exact same problem

[mike+simmonds]

Hi @tylergomez 

When you look at these movies - are they priced at £0 for you ?

https://www.skystore.com/n/mvse/sky-vip/sky-vip-gift 

[tylergomez]

Hi,

No. That is the page that I was on and they are all showing as chargeable. There are loads of options there but none for £0

[mike+simmonds]

hi @tylergomez 

It sounds like your Sky account hasn't picked up you are entitled to one free VIP movie (I assume you have never had one in the past) 

If that's the case you should be able to resolve it through livechat with the Skystore team

https://www.skystore.com/n/hcus/help/contact-us