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Discussion topic: Can’t watch a rented movie

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This message was authored by: HelenMcC

Message posted on ‎05 Apr 2025 02:33 PM

Can’t watch a rented movie

I've just rented a movie from Sky Store but my TV does not support Ultra HD. How do I get a refund?

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This message was authored by: MightyQuinn

Message posted on ‎05 Apr 2025 03:39 PM - last edited: ‎05 Apr 2025 03:41 PM

Re: Can’t watch a rented movie

Posted by a Superuser, not a Sky employee. Find out more

Hi @HelenMcC   If you haven't started to watch it, you will not be charged.

https://www.skystore.com/n/hcus/help/contact-us

Welcome to the Sky Community

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Message posted on ‎05 Apr 2025 04:34 PM

Re: Can’t watch a rented movie

Posted by a Superuser, not a Sky employee. Find out more

@HelenMcC 

Just delete the film (and if it is in the deleted folder then remove it from here as well then you should be able to rent the HD version.

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