This discussion topic has been answered Discussion topic: Can't spend credit on sky box

This message was authored by: DipDipDipam · ‎27 Nov 2021

Why can't you use your sky store credit to rent films on your sky q box? It only allows you to view on your mobile device.

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Sky q 2tb HDR, ultrafast 150mb, 4 mini boxes, Asus Zenwifi xt8 mesh WiFi x 2
Full sky package except kids & bt sport
Samsung 65" QLED TV with 6500k CRI 98 bias lighting and blackout blinds, Denon X3600h AVR, Dali Oberon 7 floor standing speakers, vokal centre speaker, Oberon on the wall rear speakers, c1 Atmos speakers, e12f subwoofer, Panasonic DPUB820 4k blu ray player, Chromecast with Google TV, Atacama Evo hifi rack and about £1000 worth of cables to go with it all

This message was authored by: mike+simmonds · ‎27 Nov 2021

Morning @DipDipDipam

As @caesarome says - the use of credit has always been limited in this way

Other than premiere rentals - there are a few ways to view online rentals on your TV but it depends if you have certain devices and I see your main TV is a Samsung

You can use a recent LG TV with Skystore built in (This should work for Premiere rentals)

You can use a Chromecast or certain JVC and Sony TVs with built in Chromecast (realistically only a Chromecast ultra will give you a good picture on a 65inch TV)

If you have a PC or laptop with an hdmi output you can plug that in to your TV with HDMI

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

View this Answer within the discussion

This message was authored by: caesarome · ‎27 Nov 2021

If you have credit as you have discovered it can't be used via your Sky Q box ut you can use it against a Buy and Keep film or program which you can then view via your box - you just can't do this with a rented film. Quite why it is like this I wouldn't know but it has always been this way.

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This message was authored by: DipDipDipam · ‎27 Nov 2021

Yep noticed that but.i.dont wa.t go use my £14.96 credit on buying a film. I want to use it to rent a film. I don't understand why they won't let you do that so you can view on your TV as opposed to your little mobile device.

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Sky q 2tb HDR, ultrafast 150mb, 4 mini boxes, Asus Zenwifi xt8 mesh WiFi x 2
Full sky package except kids & bt sport
Samsung 65" QLED TV with 6500k CRI 98 bias lighting and blackout blinds, Denon X3600h AVR, Dali Oberon 7 floor standing speakers, vokal centre speaker, Oberon on the wall rear speakers, c1 Atmos speakers, e12f subwoofer, Panasonic DPUB820 4k blu ray player, Chromecast with Google TV, Atacama Evo hifi rack and about £1000 worth of cables to go with it all

This message was authored by: mike+simmonds · ‎27 Nov 2021

Morning @DipDipDipam

As @caesarome says - the use of credit has always been limited in this way

Other than premiere rentals - there are a few ways to view online rentals on your TV but it depends if you have certain devices and I see your main TV is a Samsung

You can use a recent LG TV with Skystore built in (This should work for Premiere rentals)

You can use a Chromecast or certain JVC and Sony TVs with built in Chromecast (realistically only a Chromecast ultra will give you a good picture on a 65inch TV)

If you have a PC or laptop with an hdmi output you can plug that in to your TV with HDMI

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: DipDipDipam · ‎27 Nov 2021

I've got the new Chromecast with Google TV but I don't believe the app lets you cast it. However good thinking on the pc idea. I've got a custom pc connected to my AVR.

Thanks for the idea.

---------------------------------------------------------
Sky q 2tb HDR, ultrafast 150mb, 4 mini boxes, Asus Zenwifi xt8 mesh WiFi x 2
Full sky package except kids & bt sport
Samsung 65" QLED TV with 6500k CRI 98 bias lighting and blackout blinds, Denon X3600h AVR, Dali Oberon 7 floor standing speakers, vokal centre speaker, Oberon on the wall rear speakers, c1 Atmos speakers, e12f subwoofer, Panasonic DPUB820 4k blu ray player, Chromecast with Google TV, Atacama Evo hifi rack and about £1000 worth of cables to go with it all

This message was authored by: mike+simmonds · ‎27 Nov 2021

If @DipDipDipam you try the Chromecast with Google TV would you mind posting back on here to say if it works or not.

It's always useful to know exactly what does.

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: caesarome · ‎27 Nov 2021

You can use Chromecast with the Sky Store but I'm not sure if you can cast a premier rental like this, personally I would be surprised if they did.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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