Can't log into Skystore on Skyglass

[Lauralu]

Hi All, 

Recently new to sky and sky glass can't for the life of me get into Skystore. I open the app click to sign in and immediately hit with error There is an issue with the login, Please check your details and try again. But I am not inputting nay details the page is blank with this error then rerey button which does nothing. 

I have:

Turned off at mains reset tv

Reset TV to factory settings

I am signed up on sky store with same details as TV 

This has been going on for a week 

Please help!

Laura

[Exiled-in-HH]

Can you log onto Skystore.com?

if so you can request assistance from the Sky Store team from there.

[Lauralu]

Hello, 

I can yes. Chat doesn't seem to be available which led me to here. I've sent an email so hopefully that will be followed up. Too!

Thanks again

[caesarome]

Was it the live chat here you tried:

https://www.skystore.com/help/contact-us

It is open until 7.30 this evening if that helps so just stay on the page until an agent is free to chat to you,

[Paul+Boland]

I'm having the same issue

This must be a Sky Store app issue that's only affecting Sky Glass and Sky Stream Pucks 

If you sign out of the Sky Store App on  Sky Glass and Sky Stream Pucks you can't sign back in on those devices

Issue is now when I launch Sky Store App on Sky Glass or Sky Stream Pucks

When I click Sign in  I keep getting the following message 

There is an issue with the login. Please check your details and try again

Clicking Retry does nothing 

Problem is we are not getting the option to enter our username or password when you click Sign in

It keeps giving the above message 

I can sign in to my Sky Store Account on a PC and Mobile devices but can't if I try to do this on Sky Glass or Sky Stream Pucks

Note I already  posted this issue in Sky Glass forum and that has been marked to be  escalated  community chat

Note Sky Store Live Chat is showing as Unavailable

[Lauralu]

Exact same as me. 

I'm currently on a trial with Sky Glass how long have you had this issue? If this is persistent I'd have to return the TV.

Doesn't seem to be answers or a way to. Contact Cs. As still no chat available. 

Cheers!

Laura 

[Paul+Boland]

@Lauralu 

Only had this issue since Today

I have Sky Glass and Sky Stream Pucks since August 2022 as in just over 1 year and was working no issues until today

It's when I signed out the app on Sky Glass and Sky Stream Puck is when the issue you having started for me 

The issue is once you have signed out of the Sky Store App on Sky Glass and Sky Stream Pucks it's not possible at the moment to sign back in as in there is no option to enter username and password on the app when you try to sign in

If it's your first time to try sign in or previously signed out ot the app

It won't be possible to sign in again on Sky Glass or Sky Stream Pucks until they fix the app so you can enter your username and password

This is a new issue that's only happened recently

So lot will only notice if it's first time to sign into the app on Sky Glass/Stream or they like me signed out and tried to sign back in into app

It's only Sky Glass and Sky Stream Pucks that's affected

You can sign into Sky Store  on a PC or the app on  Mobile device 

[Exiled-in-HH]

... and LG TVs, Roku, and NOW  TV devices.

[Paul+Boland]

I contacted Sky

They are aware about the Sky Store App sign in issue on Sky Glass and Sky Stream Pucks if customer has signed out of the app and can't sign back in 

Sky told me we are currently working on that. We'll try to fix it as soon as possible.

[SkyUser161]

Still no fix? I'm having the same issue.

[Jboy1974]

Also having the same issue.  Have emailed twice and only got a response after 10 days.  In their reply they gave an app reset procedure but this didn't work.  Their opening  hours for phone or online chat are not customer friendly.  Some of us have to work and they are closed when one gets time to make contact (knowing it could take awhile on an agent).

It is very frustrating paying for a service and the supplier couldn't give a damn about its customers.  This login issue is going on for at least a month and no fix. If their IT people were any good this issue should have been pick up on and rectified immediately.   I don't think I'll be renewing my Sky service in the next few months when it comes up for renewal. 

[Christine+Mc]

Hi all. I got sky glass a couple of days ago. I cannot log into Sky Store on the tv. I can log in on my phone, on laptop, everything except the tv. So I can't download my movies. Error I get is:

There is an issue with the login,Please check your details and try again

has anyone seen this?

[caesarome]

@Christine+Mc 

I have moved your post to the topic at hand where you can see there does appear to be an issue with this.

[Ainbray]

@Paul+Boland I've been having the same problem since we got Sky Glass in July this year. They told me the same.. it's October now... still not working.. 

[Ainbray]

@Christine+Mc  Yep! Have had this issue since we got Sky Glass in July. They say they're working on it.. Don't understand why it's taking so long because they're losing out on purchases.. frustrating though...