Can’t download movie from Sky Store due to technical issue

[Darell999]

We have been trying to watch Time to Die, it says we are unable to download it due to a technical issue.  Have rebooted Sky Q box several time but problem persists.

[GemmaH77]

We are having exact same issue. Rebooted sky boxes and internet not same technical error message

[Noels123]

Same problem here !   

[mike+simmonds]

There are several reports of this on the forum tonight - so I would suggest a livechat with the  Skystore team (opens at 11am)

https://www.skystore.com/n/hlch/help/contact-us/live-chat 

[Nick+R15]

Same issues since yesterday and still not working. 

[mike+simmonds]

Skystore live chat will be open in an hour @Nick+R15 

If you are keen to get on quickly I would start trying at 10.55am

https://www.skystore.com/n/hlch/help/contact-us/live-chat 

[Nick+R15]

Thanks Mike

[Tom-W19]

Hi Darell999.

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Brax+Fletcher]

I'm getting the same technical problem when I try renting the new 007 movie 

[caesarome]

As stated above try contacting the Sky Store team via the live chat:

https://www.skystore.com/n/hlch/help/contact-us/live-chat

[Federica-C]

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@Brax+Fletcher wrote:

I'm getting the same technical problem when I try renting the new 007 movie 

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@Brax+Fletcher did you manage to get in touch with the Sky Store support? 

If not, I've escalated your query to our Sky Experts who can look into this further.

[Tom-W19]

Thanks for escalating. We've sent an invite to Brax+Fletcher.

[G44444444]

For sky q:

Go to main box

Home-settings-status-reactivate "watch on sky go app"

Voila