Buy to Keep movie can not be sent to tv

[Helen8421]

My Buy to Keep purchase of Babe and Babe 2 are showing in my library on sky store app and in browser. I do not have the option to restore the purchase and send to tv. Why is this? 

[mike+simmonds]

Hi @Helen8421 

Hmm

Is your Skystore account linked to your Sky account ? (There's an option to do this in My Account online )

Technically there might be an issue if Sky have lost the distribution rights to those two - The Skystore livechat team will know if this is the case. 

https://www.skystore.com/n/hcus/help/contact-us 

[Helen8421]

Thank you for taking time to reply. Unfortunately, no agents seem to be available on live chat! 

[mike+simmonds]

Morning @Helen8421 

They should be open at 11am

I'd suggest getting in the queue at about 10.55 if you're free and hopefully you'll connect  shortly after