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28 Dec 2021 07:04 PM
My Buy to Keep purchase of Babe and Babe 2 are showing in my library on sky store app and in browser. I do not have the option to restore the purchase and send to tv. Why is this?
28 Dec 2021 07:10 PM
Hi @Helen8421
Hmm
Is your Skystore account linked to your Sky account ? (There's an option to do this in My Account online )
Technically there might be an issue if Sky have lost the distribution rights to those two - The Skystore livechat team will know if this is the case.
https://www.skystore.com/n/hcus/help/contact-us
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
29 Dec 2021 10:12 AM
Thank you for taking time to reply. Unfortunately, no agents seem to be available on live chat!
29 Dec 2021 10:38 AM
Morning @Helen8421
They should be open at 11am
I'd suggest getting in the queue at about 10.55 if you're free and hopefully you'll connect shortly after
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