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Discussion topic: Buy and Keep Preorders not available to watch

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This message was authored by: MichaelK52

Message posted on ‎01 Sep 2025 11:55 AM

Buy and Keep Preorders not available to watch

I have pre ordered movies on Sky Store but these are not available to play on my Sky Q box when released. No issue with billing.
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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎01 Sep 2025 12:06 PM

Re: Buy and Keep Preorders not available to watch

Posted by a Superuser, not a Sky employee. Find out more

What movies?  Have they been released?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: caesarome

Message posted on ‎01 Sep 2025 01:34 PM

Re: Buy and Keep Preorders not available to watch

Posted by a Superuser, not a Sky employee. Find out more

@MichaelK52 

Buy and keep pre-orders will not be available until their day of release so can you give us some examples as there have been issues where they are still not available after this release date.

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This message was authored by: MichaelK52

Message posted on ‎03 Sep 2025 03:39 PM

Re: Buy and Keep Preorders not available to watch

Most recently the new Superman movie which I believe was released on 26th August.  It shows in my pre-orders but no where else and is not available to play.

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This message was authored by: caesarome

Message posted on ‎03 Sep 2025 04:49 PM

Re: Buy and Keep Preorders not available to watch

Posted by a Superuser, not a Sky employee. Find out more

That one I believe was fixed last week so are you still unable to access it ?

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