Sky Store
0

Discussion topic: A film ive preordered hasn't worked. No payment taken and cant watch it

Reply
Phoenix24
What's this?
This message was authored by Phoenix24 This message was authored by: Phoenix24

A film ive preordered hasn't worked. No payment taken and cant watch it

‎17 Jul 2024 08:12 AM

A film I've preordered  hasn't worked.  No payment taken and can't watch it 

Report post
Post 1 of 5
367 Views
Reply
0 Likes
Reply

All Replies

Exiled-in-HH
What's this?
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: A film ive preordered hasn't worked. No payment taken and cant watch it

‎17 Jul 2024 08:22 AM

Which movie was pre-ordered?

Exiled in HH
Report post
Post 2 of 5
363 Views
Reply
0 Likes
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: A film ive preordered hasn't worked. No payment taken and cant watch it

‎17 Jul 2024 09:55 AM

Posted by a Superuser, not a Sky employee. Find out more

@Phoenix24 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 3 of 5
354 Views
Reply
0 Likes
Daniel7720
What's this?
This message was authored by Daniel7720 This message was authored by: Daniel7720

Re: A film ive preordered hasn't worked. No payment taken and cant watch it

‎17 Jul 2024 06:32 PM

Which film is it? I've pre ordered IF and also can't watch and no payment taken, but release date was yesterday 

Report post
Post 4 of 5
345 Views
Reply
0 Likes
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: A film ive preordered hasn't worked. No payment taken and cant watch it

‎17 Jul 2024 07:52 PM

Posted by a Superuser, not a Sky employee. Find out more

@Daniel7720 

You need to follow the advice about and contact Sky on the live chat so they can cancel the pre-order which will then allow you to order it and you can ask them to order it again for you.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 5 of 5
333 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

New Discussion