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Discussion topic: A film ive preordered hasn't worked. No payment taken and cant watch it

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Message posted on ‎17 Jul 2024 08:12 AM

A film ive preordered hasn't worked. No payment taken and cant watch it

A film I've preordered  hasn't worked.  No payment taken and can't watch it 

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Avatar for Exiled-in-HH
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Message posted on ‎17 Jul 2024 08:22 AM

Re: A film ive preordered hasn't worked. No payment taken and cant watch it

Which movie was pre-ordered?

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Message posted on ‎17 Jul 2024 09:55 AM

Re: A film ive preordered hasn't worked. No payment taken and cant watch it

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@Phoenix24 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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Message posted on ‎17 Jul 2024 06:32 PM

Re: A film ive preordered hasn't worked. No payment taken and cant watch it

Which film is it? I've pre ordered IF and also can't watch and no payment taken, but release date was yesterday 

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Message posted on ‎17 Jul 2024 07:52 PM

Re: A film ive preordered hasn't worked. No payment taken and cant watch it

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@Daniel7720 

You need to follow the advice about and contact Sky on the live chat so they can cancel the pre-order which will then allow you to order it and you can ask them to order it again for you.

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