22nd dec was £19 now £9.99 Venom the last dance

[Wolfmum69]

 

 if it's reduced in price why have I just paid £19 for it, why when there are specials like the mama Mia one do I still pay for them they never show at the advertised price. 

[caesarome]

@Wolfmum69 

Something doesn't appear right to me so I would suggest contacting Sky Store support about this tomorrow as they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[mike+simmonds]

 @caesarome advice seems the most sensible @Wolfmum69 

The thing that I notice is how prices display differently depending on whether or not you are signed in. 

I'm not clear which device you bought it on, but were you signed in with your main registered Sky ID  when you bought it ? 

 

 

[caesarome]

@mike+simmonds 

It looks like @Wolfmum69 purchased this via their Sky TV service.

[Wolfmum69]

Yes it was on the sky store tab on the sky tv. 

[Wolfmum69]

Yes I double checked that but I do only have one log in. 

[Wolfmum69]

Yes gone to my setting on the tv and definitely logged in with my correct user id. 

[caesarome · Accepted solution]

In that case you will have to follow the advice given and contact Sky store support tomorrow about this.